Following is a compilation of common questions we get from customers about our self storage facility, or about self storage in general. We hope we’ve answered your questions below. If not, please feel free to contact us to get a quick answer to your question.
FAQs
Are units indoor or outdoor or both?
We offer both outdoor parking space and indoor units.
What can and can’t be stored?
Just about anything as long as it is legal and not dangerous. Dangerous goods such as gasoline, paint thinners, oil based paints, and propane tanks can not be stored. Food of any kind can not be stored because it attracts rodents.
Are locks provided? If not, do you sell locks?
Locks are not provided. Please provide your own heavy duty lock.
What is minimum/maximum length of stay?
Our minimum length of stay is one month. Leases are month to month and can be discontinued at any time with 30 days notice.
Do you hold auctions at your storage facilities?
We do dispose or sell abandoned or unpaid units.
What is climate control?
We offer heated units as well as units that are not climate controlled. Most units are cold storage only. Fans are run from spring through fall in an effort to reduce humidity. The temperature in the heated units is maintained at 10ºC during the winter months.
What is a roll-up door?
Roll-up doors are the most common door in self-storage. They are accessed by sliding a latch and lifting the door upward, similar to the motion of a garage door. Roll-up doors allow you to maximize the usage of your space. Our 5×10 Sheds feature roll up doors. Larger units feature standard overhead doors.
Do you offer RV/boat/car/motorcycle parking?
Blue Rock Storage offers outdoor parking for RVs, trailers or other items that do not fit in the indoor units. Boats, cars, motorcycles etc. can be parked indoors or outdoors.
What is a drive-up unit?
A drive-up unit is an outside unit, located around the exterior of the facility. This gives you the ability to load your belongings directly from a vehicle or truck. Cold storage units are drive-up units. Heated Units are walk up units.
What are the payment terms?
Blue Rock Storage strives to make your storage experience as hassle free as possible, including paying your bill. Our leases are month-to-month or annual. For month to month leases, an up front payment is required for a pro-rated amount based on the number of days left in the month that you start renting a unit plus the full rent for the following month. Payments are then due the 1st of the month. Payment may be made with cash, post dated cheques or E transfers.
What sizes are available and how do I pick my size?
We offer a wide range of sizes to accommodate your needs. Sizes range from 5×10 sheds with roll up door, 6×13 rooms with a man door, 12×19, 12×39 and 24×39 with overhead doors, 9.5×12 heated units with a man door.
What do I need to do to move out?
We require 30 day’s notice before vacating. On your scheduled move-out day make sure the unit is completely empty, your lock has been removed, the unit has been swept, and any garbage has been removed.
Do I have to come down to your site to book or can I do it by phone?
We encourage you to come down to check our facility. If you choose, we will accept your reservation, payments etc. by phone or email.
What if I am late in making my payment?
Your monthly rent is due on the 1st of each month. Blue Rock Storage charges a late fee on the 5th day past a payment due date. Late fees cannot be waived and partial payments do not negate late fees. Refer to your lease or call us if you have any concerns.